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Please Note: we are currently experiencing a very high volume of orders and appreciate your patience with longer than usual wait times for customer service responses and deliveries.
USA Standard International (up to 10 working days) $30
Europe (up to 10 working days) £25
Rest of World (up to 10 working days) £50
Tracking Your Order
As soon as your order has been dispatched, you will receive confirmation with tracking information via email. We also recommend downloading the DPD (UK deliveries) or FedEx (International deliveries) app which will keep you informed about delivery timescales and allow you to control your preferences.
International Delivery
Please note that we are currently only able to deliver to: Australia, Belgium, Canada, France, Germany, Ireland, Italy, Netherlands, New Zealand, Switzerland, United States of America
International deliveries are sent with FedEx, and tracking details will be provided upon dispatch.
International deliveries are not subject to VAT, and this tax will be removed at checkout.
Import duties or taxies may be levied. Rates vary by country and are not the responsibility of Halcyon Days.
Returns
Returns Policy
Goods may be returned for an exchange or a refund within 30 days of delivery.
Items must be returned in the original packaging and in a fully saleable condition. If a return slip was not received, please enclose a covering note with your name, order number, and reason for return.
We currently do not offer pre-paid returns unless the item received was faulty or not as ordered.
Returns Address
Please send returns to:
Halcyon Days - Online Returns
9 Berryhill Road
Stoke-on-Trent
ST4 2PQ
Returns Restrictions
Please note that we cannot accept returns on items which have been personalised or ordered through our bespoke gifting service.
Contact
If you still have questions about our deliveries & returns policies, please contact us, and we would be happy to assist.
Dispatch & Delivery
Tracking information will be sent by email upon dispatch of your order.
You will receive an email from our carrier partner (DPD for UK deliveries or FedEx for International deliveries) which will allow you to select your delivery preferences.
Please note that personalised orders will be dispatched after the product is made. See individual product pages for details.
Delivery Restrictions
We are unable to deliver to PO Box addresses.
We do not currently offer delivery to any countries not listed until 'International Deliveries' above.
UK Next-day Delivery
Our next-day delivery service costs £9.95 and is available in the UK only.
When selecting next-day delivery, please note that you must order by 12pm Monday to Thursday for delivery the next working day (excluding weekends and bank holidays).
Next-day delivery service may be suspended during busy sales periods and at any other time according to business needs.
International Delivery
We endeavour to deliver all international orders within 10 days.
Please note that international orders may be subject to importation taxes or duties. Our shipping carrier will contact you with information of any relevant payment due. Halcyon Days is not responsible for payment of any additional taxes or duties.
