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Terms & Conditions of Sale

Halcyon Days is committed to providing the best in English service. You may not be in our London shop but we like to treat you as if you are. Our terms and conditions apply to the use of our website and the conduct of sales of retail goods to our customers. Our website is compliant with the English governing law of the Distance Selling Regulations Act 2000. The term 'Halcyon Days Limited' or 'us' or 'we' refers to the owner of the website whose registered office is Halcyon Days, 251 Brompton Road, Knightsbridge, SW3 2EP. Our company registration number is 649356 (England). The term 'you' refers to the user or viewer of our website.

Ease of Shopping

We aim to make our shopping experience as easy as possible. Once you have chosen an item, click add to basket. From the basket icon at the top right of the page, you can edit your shopping and then press proceed to checkout. Our payments are handled by Braintree and are fully safe and PCI compliant. Part of this requirement is that Halcyon days does not store any of your creidt card details.

Should you wish to talk to someone our customer services can be reached at carrie-anne.eaton@halcyondays.co.uk

Telephone Sales

From the UK call: 01782 652814
For international calls: +44 (0) 1782 652814
9.00am – 5:30pm Monday to Friday GMT (excluding UK public holidays)

Legal Undertakings

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Whilst all efforts are made to ensure that the product details are correct, any typographical errors or system errors in pricing will not be deeemed part of the contract. Acceptance of the contract is made upon the dispatch of your goods and confirmed with our dispatch email.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Halcyon Days Limited's prior written consent.

Designs

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of Halcyon Days materials may give rise to a claim for damages and/or be a criminal offence. For the avoidance of doubt this includes personal sales on Ebay or any other private sale. As our artists are allowed some license to express individuality there will be some variation in the colouring and motifs of the enamels and porcelain. Prices are subject to change without prior notice.

Faulty Items

Our products are manufactured and inspected to the highest standards. If however, you have concerns that a product is faulty, please return this to us, detailing the problem. Once inspected by our UK factory team, any faulty products will be given a full refund or replacement inclusive of postal fees.

Cancellation Rights

Should you need to cancel your order for any reason, you may do so at any time prior to the good being dispatched. At any time after the goods have been sent, these would be treated as a return, see our returns policy for more details.

By placing an order, you agree to the terms above. Your statutory rights are not affected.

Voucher Codes & Promotion Exclusions

Halcyon Days reseves the right to exclude dated annuals, limited editions and sale goods from any further discounting.

Coupons, discounts and promotional discount codes are valid only for use as part of a full price purchase and do not apply to Sale goods, unless otherwise stated. Coupons, discounts and promotional discount codes cannot be used to purchase Dated Annual or Limited Edition products, unless otherwise stated. Voucher codes cannot be used in conjunction with any other discount, offer or voucher code.

Competitions

Afternoon Tea Week Competition Terms & Conditions - Only one entry per person per competition is allowed and any entrant who enters more than the permitted maximum will be disqualified. Competition entries must be made by tagging a friend in our Afternoon Tea Week posts on Instagram or Facebook with a reason they deserve to win and by the closing date of 21st August 2018. Failure to do so will disqualify the entry. The prize winner will be chosen at random and announced on the date mentioned on the competition notice. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into. The winner will receive one Tea for One of their choice and a surprise gift for themselves. Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner. The prize is non–transferable and there is no cash alternative. Further competition terms and conditions can be found on our website. Winner will be announced by 23rd August 2018.

Registered Address

HALCYON DAYS LIMITED. REGISTERED IN ENGLAND NO: 7734959 VAT REG NO: GB 123 8322 37