Terms and Conditions
Last updated 24.08.2023
The owner and operator of this website is Halcyon Days Ltd of 124 Finchley Road, London, NW3 5JS (the 'Company') which is registered with Companies House under number 07734959 and VAT registered number GB 123 8322 37. Halcyon Days Ltd is the seller (the ‘Seller’ or ‘We’) of the products offered at the Halcyon Days web store through the web addresses www.halcyondays.co.uk and www.halcyondaysusa.com later collectively referred to as the ‘website’.
TERMS & CONDITIONS OF SALE
1.2 By placing an order for products through either or both of our websites and checking ‘accept terms and conditions’ at checkout, you agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our website.
1.3 We reserve the right to make changes to these terms and conditions at any time without notice. Any order placed through our website is subject to the terms and conditions in force at the time of your order and will apply to the contract between you and us.
1.4 Any notices, disclosures, agreements, changes, or other communications relating to your use of the website will be provided to you electronically.
1.5 We expressly retain the right, without notice and without liability for compensation, to restrict or withdraw access to the website, remove elements from the website, or restrict use of certain functions and services of the website, in whole or in part.
1.6 These terms do not affect your legal rights, which cannot be waived or limited by contract.
2.1 You may place an order and buy products through our website(s) if you satisfy the conditions below:
- you are at least 18 years of age;
- you are the owner or authorised holder of a valid debit / credit card or PayPal account to pay for your purchases, and
- you agree to provide your real name and correct and complete address, phone number, email address, payment details, and other required information
2.2 The shopping pages on our website guide you through the steps required to place an order with us. Our checkout process allows you to review, amend, or remove any errors before submitting your order to us. It is your responsibility to review your order at each page of the order process.
2.3 The ‘confirmation’ stage of the checkout process collects and displays the final details of your order. Following final payment, we will send to you an electronic communication acknowledging receipt of your order and detailing the products you have ordered (‘Order Confirmation’).
2.4 N.B. that an order confirmation does not mean that your order has been accepted. Listing of products on our website represent an invitation to treat only and not a binding sale of goods agreement. Acceptance of your order and the completion of the contract between you and us will only take place on dispatch to you of the products ordered, at which time we will send to you an order dispatch confirmation email.
2.5 We may choose not to accept orders for any reason or no reason. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product(s). This may be, but is not limited to, out of stock products, limitations on our resources outside of our reasonable control, an error in pricing or description on the website, or an inability to meet delivery deadlines specified.
2.6 We do not guarantee the availability of any product advertised on our website. We reserve the right, without liability or earlier notice to change, discontinue, or make product(s) unavailable owing to: health and safety reasons, changes in production capacity or ability, or commercial reasons.
2.7 Products advertised on a 'lead time' will display on the product page a timeline for delivery (e.g. 'Made to Order - 4 Week Delivery'). All products advertised in this manner are handmade to order, and this time frame is a guideline only which is subject to change. Should this timeline change, we will endevour to contact you promptly and with a specific delivery update. If you need the item for a particular date, please get in touch at firstname.lastname@example.org. Please note, express delivery is not available for made to order items. See 3.2 below for further information on personalised orders.
2.8 Should we choose not to accept your order, we will contact you directly as soon as possible.
3.1 All personalised orders are considered final at the point of order placement. Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.
3.2 We aim to deliver all products between 2-3 weeks however, as our personalised items are hand-made, it may take up to 30 days. We will only dispatch first quality personalised pieces, which means we may occasionally have to re-make your order. If you need the item for a particular date, please get in touch at email@example.com. Please note, express delivery is not available for personalised items.
3.3 We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive. Please note that we are unable to script emojis and symbols.
4. Prices and Payment
Except where indicated otherwise, prices displayed on the website represent the full retail price at the time of your order. These prices include value-added tax (‘VAT’) or other applicable taxes.
Prices do not include delivery and handling charges which are calculated separately before checkout.
Our websites support payments made in other currencies besides Pounds Sterling (GBP) on www.halcyondays.co.uk and United States Dollars (USD) on www.halcyondaysusa.com. We are not responsible for the exchange rate at which a bank charges its customer, not for any additional charges for international payments, etc.
If an error is discovered in the price of the products that you have ordered, we will contact you as soon as possible before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we may choose to refund you any sums you have paid and require the return of any goods provided to you.
The prices shown on our website(s) are applicable only to shopping through Halcyon Days Ltd. owned and operated web stores, and we do not guarantee the same prices in third-party stockists or franchise stores.
We reserve the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.
In your order is placed from outside the United Kingdom, you may be liable to pay applicable duties, import fees, taxes, and other charges.
Halcyon Days Ltd. does not determine, collect, or pay for above mentioned fees, taxes, or charges.
For deliveries outside of the UK, the final price of products will be shown at during the checkout process. Product pricing is not liable to VAT charges outside of the UK.
Promotional codes, sale pricing, or any other form of discount or offer may only be used online and according to any terms and conditions issued with the code or discount. Any promotional code or coupon cannot be combined with other offers or discounts and will not apply on already discounted products or products at special promotional prices, unless otherwise stated. Certain products, such as Limited Edition Enamels or Dated Annual Editions will never form part of a promotional offer or discount and any claim to a relevant code or discount will not be recognised as valid. We reserve the right to withdraw or cancel the promotion if deemed necessary by us after a reasonable period. Where a promotional code is issued to a specific individual, the right to any associated discount is personal to the recipient and may not be transferred. Promotional codes distributed or circulated without our prior written approval or by any third party are not valid for use and may be refused or cancelled.
5.1 Deliveries are made only to the countries indicated on our Deliveries & Returns page. Products will be sent to the delivery address given by you in your order and as stated in the Order Confirmation.
5.2 You agree that we may deliver the products in instalments in case some of the products ordered by you are temporarily unavailable. You will not be charged any additional delivery costs. Whenever reasonably applicable, we will notify you of part shipment of your orders and estimated delivery dates as soon as possible.
5.3 Items purchased as ‘made-to-order’ or ‘pre-sold’ will display delivery time frames on the product page and in the checkout process. Delivery time frames are estimates only and do not form a sale of goods agreement (see 2.4 ‘invitation to treat’ above) between you and us.
5.4 We cannot be held responsible for delay of failure to perform if the delay or failure to perform is caused by circumstances beyond our reasonable control. We will take all reasonable steps to prevent and minimise delays caused by such circumstances, and in the unlikely event of a substantial delay, you reserve the right to cancel your order without additional charges.
5.5 If for any reason we cannot delivery your order within a reasonable time frame after the order was places, we will inform you as soon as possible, and you will be entitled to a full refund to the method of payment used by you.
6. Order Cancellation, Returns, and Refunds
For return details, please see our return instructions on our Deliveries & Returns page which form an integral part of these Terms.
Please note that we will only process returns, replacements, and refunds for products purchased from our own website. If Halcyon Days products are purchased from some other website or distribution channel, please follow the applicable seller’s return policy.
All refunds will be made by crediting the payment card and via the payment provider originally used for the order.
For all products ordered from our website, you have a right to return and seek a refund during a withdrawal period set out in the Deliveries & Returns policy. Please follow our returns instructions.
Please note that cancellation rights do not apply with regards to the following:
- items made to your specification (including but not limited to made-to-order products and personalised products)
- earrings and other pierced jewellery
- any item expressly altered to a customer’s request
All returns should be made with products unused and in their original packaging. To ensure that your return will be processed correctly and quickly, please ensure that you include your order details and request for an exchange / refund.
If you return your order, the original delivery costs will not be refunded unless the return is made owing to a fault with the product, a mistake with the delivery, or an express agreement between us and you.
Please note that all return costs are payable by you unless the return is made owing to a fault with the product, a mistake with the delivery, or an express agreement between us and you.
Any returns made from outside the UK will only be liable for a refund for the price paid on our website. The seller is not responsible for, nor will issue a refund, for any taxes, charges, or other fees applied to the order by your country of residence.
It is your legal right according to the Consumer Rights Act 2015 to expect to receive goods which are fit for purpose, as described, and of satisfactory quality. In cases where a product does not comply with these points, it may be deemed as defective.
If the product(s) delivered to you are deemed defective, or you have received products which you did not order, please contact our customer services team in the first instance. Please note that you will be required to provide us with clear photographic evidence of all alleged fault(s) or damage.
Whenever products have been damaged during shipping and handling, are otherwise defective, or are not the items you have ordered, our customer services team will arrange for the collection, replacement, or refund of such product(s) as necessary. Replacements are only possible when the same or similar item(s) is in stock and can be provided.
Please note that we will only ever refund any delivery costs which you have paid to us directly, and, as permitted by law, we will only refund the maximum cost of delivery by the least expensive delivery method we offer, unless otherwise confirmed by us in writing.
If you have selected and paid for a more expensive method of delivery than the least expensive delivery method we offer, and we are unable to dispatch your order within the time frame specified, we will refund the difference between the option selected and our least expensive delivery method. Note that we are not responsible, nor will provide refunds, for reasonable delays made by our shipping carriers.
6.3 Manufacturing Guarantee
We are proud of the craftmanship of our products, and our jewellery, in particular, is meant to be worn and enjoyed. Therefore, all of our jewellery is guaranteed against manufacturing defects for 12 months from the date of purchase.
To make a claim against this guarantee, please contact services and provide the following:
-Date of purchase
-Description and photograph of product
Upon claiming under this guarantee, we may request to inspect the product to establish how the issue or fault has occurred. If a fault or issue is found, we will replace the product without any further charge.
This guarantee excludes coverage for wear and tear, accidental damage, loss, or theft. We will not cover any pieces which have been handled against our care instructions. Repair work, resizing, or service performed by any person or jeweller other than Halcyon Days will void this guarantee. We reserve the right to refuse replacement based on this guidance.
All sale, discontinued, or seconds items are excluded from our 12 month guarantee.
We retain the right to cancel the contract with you if your chosen payment method cannot be charged or if we cannot delivery your order owing to reasons dependent on you.
7. Personal Data
8. Limitation of Liability
While we endeavour to ensure that all product information, such as sizes, measurements, descriptions, and photography is accurate, comprehensive, and up to date on the website at all times, there may be a difference in actuality owing to the handmade nature of our product. N.B. that colours as viewed on our website are variable depending on device and colour profile of your display.
Except for any legal responsibility that we cannot exclude in law or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses applicable that were not foreseeable to you and us when the contact was formed, that were not caused by any breach on our part.
9. Changes to These Terms and Severability
Any and all changes to these Terms and Conditions of Sale will be effective from the date as indicated at the beginning of these Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the greatest extent permitted by law. This shall not affect or impair the validity, legality, or enforeabilit of the remaining provisions.
10. Applicable Law and Place of Jurisdiction
These Terms shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in relation to these Terms.
In all instances, we will first try to resolve any disputes with you directly. Please contact us as soon as reasonably possible should you have any concerns or complaints.