An automated email confirmation is sent to your email address once your order has been placed. You should receive it within 30 minutes of placing your order.

Please email customerservices@halcyondays.co.uk if you experience any problems.

Please contact Customer Services for further details if you would like to cancel your order. Please note that if you have opted for personalisation we are unable to cancel your order after the item has been put into Production.

VAT will be included in all orders shipped within the UK. Outside the UK, the recipient is responsible for all duties, sales, taxes and any other local charges.

Customs or handling charges that may be levied by authorities in the destination country are beyond our control, and we regret that we are unable to accept any responsibility for these.

Many of our enamels are made to order. The lead time for these can be found on each product page. For other products, you can sign up to be notified by email when an item comes back into stock on the product page. If you have any queries regarding your order please call +44 (0) 1782 652810 for further assistance.

For enamel boxes which are personalised or made to order, the special delivery instructions will be available on the product details page. All other products are despatched dependent on the delivery option selected at checkout. All items in an order will be despatched together. Please note that any requests for multiple despatches will incur an additional delivery charge per despatch. Please find further delivery information here.

Unfortunately we are unable to deliver on a specific day, but we will do our best to accommodate any requested delivery dates. Please do let us know your requirements if necessary.

There is a no refund policy on personalised items unless the item is deemed damaged or imperfect.

Gift wrap is available for £5.00 and can be selected on each individual product page.

Goods that have been purchased directly from Halcyon Days must be returned to us in their original condition within 30 days of receipt of purchase. They can be returned by post to our warehouse. For postage returns please include a note explaining the reason for the return, and a note of your order number. We are unable to provide a return label, or cover return costs unless the item was delivered in error, or faulty.

Warehouse return - Halcyon Days E-Commerce Returns, Berry Hill Rd, Berryhill Trading Estate, Stoke-on-Trent ST4 2PQ

Please ensure that the returned parcel is properly sealed. For your protection, we recommend that when returning products back to us you use a recorded delivery service i.e. a service that provides a tracking. We cannot provide credit for packages lost during return shipment if tracking or proof of delivery is unavailable. We do not accept liability for returned goods lost in transit. Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. This does not affect your statutory rights. Please find our Terms and Conditions here.

If you are returning an item from overseas then please call our Customer Services team for further advice on +44 (0) 1782 652810.

Upon receipt of the product(s) in the original condition we will issue a refund within 14 days for the amount charged for the product to the original payment method.

If you want to return products to us because they are considered faulty or they have arrived damaged, you will be required to provide us with clear photographic evidence of the fault or damage first. Should it be agreed that the products are faulty or damaged and can be repaired please return it to us within 30 days of receipt of purchase. If the item is irreparable we will provide you with a replacement (if available), alternative, or refund the price of the products in full, together with any applicable delivery charges.

We will exchange items if they are returned within 30 days on receipt of purchase date, providing they are in the original packaging and in a fully saleable condition. Please note that if no suitable exchange item is immediately available, we will offer a credit against your account. Please note you will need to pay shipping fees for the exchanged goods.

Halcyon Days cannot offer an exchange or accept a return on any goods purchased through another retailer. We suggest contacting the original retailer the product was purchased from and provide the retailer with your store receipt/order number for their designated team to assist you further.

Halcyon Days do not currently purchase pre-owned or archival Halcyon Days products.

Click here to view our delivery and returns page for all information.